Bank of Scotland and Santander top mortgage complaints to FOS
The Bank of Scotland and Santander UK received the most complaints of any lenders about mortgages and home finance in the first six months of the year, as more borrowers complain about payment protection insurance (PPI).
The Financial Ombudsman Service's latest complaints data for the six months to 30 June 2011 showed that Lloyds Banking Group brands, including Bank of Scotland, Cheltenham and Gloucester and Lloyds TSB accounted for 837 mortgage complaints. However, this figure is rather small when compared to the total number of complaints it received. There were 13,021 complaints, of which 9,945 related to PPI.
Santander UK came second with 460 mortgage complaints and Barclays came third with 362.
September 9, 2011
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