One-third of estate agents dissatisfied with brokers

by Aaron Strutt

Nov 12 2010

A total of 31% of estate agents are either dissatisfied or very dissatisfied with agency mortgage brokers, according to a survey by Obligo.

A total of 54% of the 300 estate agency firms surveyed say the service that they receive from in-house or outsourced brokers was average. Just 15% say that they were satisfied or very satisfied with their existing mortgage arrangements. The biggest problem with brokers - according to the survey, with 71% of the vote, was agents not being kept up to date with the progress of the mortgage application. 15% of agents felt that their broker was not fast enough.

Aaron Strutt, a broker at Trinity Financial Group, says: "We have an excellent relationship with a number of estate agents and we appreciate that it is important to update them with the progress of the application, also to be honest about the clients chances of getting a mortgage. If you are not happy with your current broker then we can help, we have expert advisors available and keen to build a consistent relationship."

November 12, 2010