Financial complaints on the rise
The number of complaints about financial institutions, including mortgage businesses, rose significantly in the second half of 2011 according to the latest complaints data from the Financial Services Authority.
There were 52,746 complaints about mortgage businesses in the second half of 2011, up from 29,917 in the first half of 2011.
A large number of the complaints were upheld in favour of the consumer at 47% or 25,687.
Santander UK received the most complaints relating to home finance products with 10,874, closely followed by Bank of Scotland with 10,034.
Choosing the most appropriate mortgage broker and mortgage lender is a good way of reducing your chances of having to complain.
Aaron Strutt, a broker at Trinity Financial, says: "We have a wealth of contacts at many of the leading banks and we aim to get your mortgage application through as quickly and efficiently as possible."
March 30, 2012
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